Writing
Field notes on interaction design, service design, and building design capability in the public sector.
2026
- Month notes Fewer roles, more applicants, longer processes. What's actually within your control when you're looking for a service design or UX design job.
- Weeknotes: 1 The first weeknotes post: building the Writing section itself, three posts in, and a quiet swap of the site's analytics.
- Designing accessible Canvas apps: what Power Apps doesn't tell you A decade of web accessibility habits doesn't transfer cleanly to low-code. What it took to make a Canvas Power Apps case management system behave like accessibility matters — when the platform itself doesn't insist on it.
- Requirements vs. user needs Confusing requirements with user needs is one of the most reliable ways to build something efficiently that nobody actually wanted.
- Starting to write in public Why I'm starting to write in public about service design, delivery, and the growing role of AI in the work.
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