Services

• User journey mapping
• User flows
• Prototyping
• GDS Design System Standards
• Design Ops support
• Accessibility guidance and support

Interaction design is there to help build better products and services by recognising and understanding user needs, and developing accessible, useful and used solutions for service and product users.

I've been working with digital delivery teams for over 15 years, and have worked on national critical and extremely complex projects. I can work quickly to identify quick wins while help establish a future road map for your product.

• Service design strategy
• Stakeholder influencing
• Workshop facilitation
• Journey mapping
• Service blue printing

Service design looks at every single channel and touch point, front to back, to create great services for users. I work with multidisciplinary teams and stakeholders to identify pain points and opportunities, to reshape those services into genuinely better and more successful propositions.

• Mentoring
• Coaching
• Career advice and planning
• Service design training
• Prototype training

I have now coached and mentored dozens of public sector colleagues in both basic user centred design practices, and prototyping methods, having led UCD courses and inductions.

I'm proud to have grown user centred design as a practice within incredibly large and complex organisations, and helped build the confidence of many junior designers through guidance, mentorship, and 1-2-1 support.

I can help with your recruitment of user centred design people. From budget approvals, job description write-ups, and advice on interviewing against professional frameworks, I can help get the right talent for your organisation.